Store Hours:
Monday – Saturday: 7 am – 5 pm
Sunday: 8 am – 4 pm
Recycle Hours:
Daily: 8 am – 3:45 pm
Special Hours:
Friday (11/13): 7 am – 1 pm
Thanksgiving: CLOSED
Store Hours:
Monday – Saturday: 7 am – 5 pm
Sunday: 8 am – 4 pm
Recycle Hours:
Daily: 8 am – 3:45 pm
Special Hours:
Friday (11/13): 7 am – 1 pm
Thanksgiving: CLOSED
Last updated: October 15th, 2026
Phone orders over $500: If you do not have a Patuxent Nursery customer account, orders over $500 must be placed online or in-store. We cannot accept phone payments over $500 from customers without an account.
This policy explains how online orders work at Patuxent Nursery, from checkout through pickup, delivery, or shipping. It works together with our Terms & Conditions and Return Policy. Orders from registered contractors are also subject to our Contractor Terms & Conditions of Sales.
Checkout shows the options available for the items in your cart and your address. We deliver and ship only to addresses in Maryland, Northern Virginia, and Washington, D.C.
Your payment method is charged when you place your order. You will receive an order confirmation email with your order number, the items purchased, and the total charged. This confirms we received your order. It does not guarantee availability; see Availability and Substitutions below.
Prices, sales tax, and delivery or shipping charges are shown at checkout before you pay. If a product was listed at an incorrect price, we may cancel that item and refund you, as described in our Terms & Conditions.
Our inventory is live plant material and changes daily, especially in peak season. If an item you ordered is unavailable or doesn’t meet our quality standards when we pull your order, we will contact you to offer a comparable substitute or a refund for that item. We will not substitute an item without your approval.
Plants are living products, so size, shape, and bloom stage may vary slightly from product photos.
When it’s ready. Orders take at least 48 hours to pick, assemble, and quality-check. We will contact you by [email, phone, or text] when your order is ready.
Where and when. Pick up at [pickup location, e.g. the customer service counter] at 2410 North Crain Hwy, Bowie, MD, during regular store hours.
What to bring. A valid photo ID and your order confirmation email, either printed or on your phone. The name on the ID must match the name on the order.
Someone else picking up. Email custserv@patuxentnursery.com from the email address on the order before pickup, with the name of the person picking up. They will need to show photo ID. If we don’t have authorization on file, we may contact you to confirm before releasing the order.
Need more time? Contact customer service before your hold period ends. We approve extensions case by case, depending on storage space and how well the products hold.
Live plants need regular care, and we water and maintain held orders as part of our normal nursery operations. Plants held past the hold period at your request may show normal seasonal changes, such as bloom drop or leaf color change. That is not grounds for a refund.
Plants 15 gallons and larger, balled-and-burlapped (B&B) trees, and bulk materials such as mulch, soil, and gravel must be picked up in an open-bed truck, a vehicle with a trailer, or another vehicle suitable for the load. Our team will load your vehicle, but you are responsible for securing the load and for confirming your vehicle can safely carry it. For everyone’s safety, our staff may decline to load a vehicle that isn’t suitable. If you’re not sure your vehicle will work, contact us at custserv@patuxentnursery.com before your pickup, or choose truck delivery.
Fees. Delivery fees are calculated at checkout based on your delivery zone. Very large orders that need multiple trips or special equipment may require an additional charge. If so, we will contact you to approve it before scheduling.
Scheduling. After you order, our team will contact you within [1–2 business days] to schedule your delivery. Delivery dates depend on our route schedule and season. Spring is our busiest time, so please allow extra lead time.
Where we drop off. Drivers deliver to the location you choose on your property, as long as our truck can safely reach it on a paved or firm surface. For pallets and large plants, we bring our own forklift. We do not carry items through houses, over fences, or through gates narrower than [4 feet]. You don’t need to be home if you leave clear placement instructions.
Site access. Our delivery vehicles are heavy. Please make sure the delivery location is clear of vehicles and obstacles and has room for a [size, e.g. 26-foot] truck to enter and turn. When you direct us to place materials on a driveway, lawn, or other surface, we are not responsible for cracking, rutting, or other damage caused by the weight of the vehicle or materials, except damage caused by our own negligence.
Weather. We may reschedule deliveries for severe weather, extreme heat, or freezing temperatures that could harm plants or make delivery unsafe. We’ll contact you to set a new date.
Missed or refused deliveries. If we can’t complete a delivery because the site is inaccessible or the delivery is refused, a redelivery fee of up to 100% of the original delivery fee may apply.
Check your delivery. Please inspect your order at delivery, or as soon as possible after. Report missing or damaged items within 48 hours to custserv@patuxentnursery.com, with photos and your order number.
Every customer who chooses Local Delivery must provide a mobile phone number that can receive text messages and photos.
New to Local Delivery? See how it works, step by step.
What ships. Smaller items, such as smaller plants, garden supplies, and bagged goods, are delivered by car through Roadie (a UPS company). Checkout shows whether delivery is available for the items in your cart. We deliver only to addresses in Maryland. We do not deliver to P.O. boxes.
Photo approval. Within 1–2 business days of your order, we’ll text you photos of the exact plants we’ve selected for your order. You have up to 5 days to approve them. If we haven’t heard from you, we’ll send reminders before the 5 days are up.
No response. If you don’t approve your photos within 5 days, we’ll cancel your order and refund 80% of the purchase price. The remaining 20% is a restocking fee.
Opting out of texts. You can stop text messages at any time by replying STOP. Because we can’t send approval photos or delivery updates without texting you, opting out before you approve your photos is treated as no response. At the end of the 5-day hold, we’ll cancel your order and refund 80% of the purchase price. The remaining 20% is a restocking fee.
Once approved. Once you approve your plant material, we’ll schedule your delivery with Roadie for your requested delivery date, or as soon as the next day, and text you the scheduled date and time. Roadie will text you updates from pickup to drop-off. Approved deliveries can’t be refused. Missed deliveries aren’t covered under any of our warranty policies unless the driver misses the stated delivery window by more than 12 hours.
Delivery time. Most deliveries arrive within 60–90 minutes after the driver picks up your order at Patuxent, depending on your distance from the nursery.
Delays. If we can’t deliver your order within the time stated above, we’ll notify you with a revised delivery date. You may then cancel your order for a full refund, or accept the new date.
You can change or cancel an online order at no charge until we notify you it’s ready for pickup, schedule your delivery, or ship it. Contact customer service at (301) 218-4769 or custserv@patuxentnursery.com with your order number. After that point, changes may not be possible, and returns are handled under our Return Policy.
Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit. Orders paid with a gift card are refunded to a gift card.
Returns and our plant replacement guarantee are covered by our Return Policy. For shipped items, contact customer service before sending anything back. We cover return shipping when the return is due to our error or damage in transit. Otherwise, return shipping is your responsibility, or you can return eligible items to our Bowie store.
We treat exchanges as a return plus a repurchase; therefore, all exchanges are subject to the same terms as our return policy.
We may update this policy from time to time. The version in effect when you place an order applies to that order.
Customer Service
(301) 218-4769
custserv@patuxentnursery.com
2410 North Crain Hwy, Bowie, MD 20716
